Product

Features built for real customer operations

Blutec Echo helps you automate conversations while keeping quality, compliance, and reporting in one place.

Voice quality

Natural speech, low latency, and stable turn-taking that feels human—not robotic.

Guardrails and predictable behavior so you can trust agents in production workflows.

Every call is measurable. Improve with transcripts, summaries, and analytics.

Automatic transcripts, speaker separation, and call summaries you can export to your CRM.

Route by intent, language, customer tier, or business hours. Transfer to a human with full context.

Run follow-ups, confirmations, renewals, and support callbacks — without idle time.

Give Echo your policies, FAQs, and product docs so it answers consistently across teams.

Track resolution rate, conversion, sentiment, and QA signals per agent, campaign, and queue.

Least-privilege access, audit trails, and sensible defaults to protect customer data.

Choose TTS voices per agent, set speaking pace, and support 20+ languages with consistent pronunciation.

Multi-step call flows with branching, guardrails, and “what to do next” instructions per stage.

Run outreach at scale with concurrency controls, retries, and campaign-level reporting.

Enable web search for agents that need up-to-date information during calls.

Connect CRMs, ticketing, and internal tools. Push summaries and outcomes where your team already works.

Track what happened, when, and why. Keep transcripts and artifacts for QA and compliance review.

Can Echo transfer to a human?

Yes. You can route or transfer based on intent, language, priority, or business hours, and pass context via a summary + transcript.

Do you support inbound and outbound?

Yes. Build inbound receptionist flows, outbound follow-ups, collections, surveys, and more—using the same agent configuration.

How do we customize the agent?

Start with a workflow, then tune the script, knowledge base, routing rules, and handoff. Iterate using real transcripts and analytics.

Share your workflow (support, sales, collections, confirmations). We'll map it to an agent, a script, and reporting.