Privacy Policy

• Account details (name, email, workspace info).
• Call metadata (timestamps, routing decisions, outcomes).
• Conversation content (audio, transcripts, summaries) when enabled by your workspace.

• To operate the service: place calls, route, and provide transcripts/summaries.
• To improve quality: debugging, safety monitoring, and performance analytics.
• To provide support: investigating issues and assisting your admins.

We share data only with service providers needed to run Echo (telephony, hosting, analytics) and only to the extent required to deliver the product. We do not sell customer conversation data.

Retention depends on your workspace settings. Admins can export or delete data where supported. For compliance-driven workflows, we can configure retention windows.

• Workspace admins can manage users, roles, and access.
• You can configure what gets logged (audio, transcripts, summaries).
• You can request deletion or export of certain data.